Refund policy

Return Policy

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We want you to be happy with each and every Hearth and Homestead product you purchase. If you're ever unsatisfied, we accept returns on all new, unopened items for 30 days after your order ships. Shipping charges are not refundable.

Please read our full return and exchange policies below for more details.

How to Make a Return

Initiating a return

To initiate your return, email us through our contact page. Please include your order number (this will make it faster to process your return). Remember that we're unable to approve returns for orders older than 30 days or products that are no longer in new, unopened condition. It is the customer's responsibility to pay for return shipping.

Shipping your items

Once your return has been authorized, send your item in its original packaging to:

Hearth and Homestead LLC
5169 Waterlick Rd., Suite A

Forest, VA 24551

(Please do not ship your items until we've authorized your return.)

For returns over $100, we recommend adding shipment tracking or shipping insurance. We can't issue a refund if the shipping service loses your package in transit.

Getting your refund

After we inspect your return, we'll send you an email to notify you that your refund has been approved, or explain why it has been rejected. Once approved, we'll issue store credit to your Hearth and Homestead account.

Damaged and Defective Items

We hold ourselves to a high quality standard, and we take great care to never send a customer a product we wouldn't use ourselves. If you're reading this, it means we failed to uphold those standards with your order. We're extremely sorry about that, and we hope you'll give us the opportunity to earn back your trust.

If you received a damaged or defective item, please contact us immediately so that we can make things right. Once your return is authorized, we'll arrange for return shipping for the damaged product, then ship you a replacement at no additional cost.